Please allow 3 business days to process your order in addition to the shipping time. 

*During high volume periods your order may need 1 or 2 more days to be processed and shipped. 

We ship to the majority of countries worldwide.

*If your country isn't listed email us at [email protected]

Yes! The easiest way to check your order status — and receive tracking information if it has shipped — is to click the "CHAT" box in the lower right of our website, the select "Track My Order".

If you have any issues, or simply want to ask further questions, write a note in that chat box or email [email protected].

Our warehouse is in Southern California (Costa Mesa to be specific), so if you live on the west coast your order will arrive most quickly. Add 1-2 days of transit time for orders to the east coast, but all of that will be clear once you receive your tracking number.

All domestic orders are shipped via USPS. If you need help making special accommodations due to time or delivery needs, please reach out to [email protected].

We gladly accept returns or exchanges within 30 days of purchase, as long as the items are in the original condition (including tags).

We provide a shipping label to you to return your item(s). Exchanges & returns for store credit are completely free, but straight returns will incur a $6 restocking fee (per order).

Process a return or exchange by visiting: https://www.knownsupplyshop.com/returns

We are happy to accept returns or exchanges of unaltered product within 60 days of the original ship date. 

International orders will be responsible for shipping back returns and exchanges. 

Please download and print THIS FORM. Then ship the product and your completed form to:

KNOWN SUPPLY

Attn: Returns/Exchanges

1630 Superior Ave. Unit C

Costa Mesa, CA 92627

Oopsie! There are literal humans processing your orders, and as we all know, humans make mistakes occasionally.

You can notify us, and request the correct item at the following link. It will be processed like an exchange & free of charge to you.

Go here: https://www.knownsupplyshop.com/returns

As always, reach out to [email protected] if you need further assistance.

Please allow 5-7 business days to process a return or exchange once we receive the item back from you. We're a small team & we're working as diligently as we can to get your order back to you. I promise. 😊